Returns & Exchanges

Nov 5, 2017
Client Education

Returns Policy

At Courtney Taylor, we strive to provide the highest quality products in the Arts & Entertainment - Visual Arts and Design category. However, we understand that sometimes returns may be necessary.

If you are not completely satisfied with your purchase, we offer a hassle-free returns policy. You may return any unused item within 30 days of the delivery date for a full refund. Please note that the item must be unused and in its original packaging to be eligible for return.

How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Contact our customer support team via phone or email to request a return authorization.
  2. Package the item securely and include the original packing slip or a note with your order number.
  3. Ship the item back to us using a traceable shipping method.
  4. Once we receive the returned item, our team will inspect it to ensure it meets the return criteria.
  5. If the return is eligible, we will process your refund.


In addition to our returns policy, we also offer exchanges. If you received a damaged or defective item, please contact our customer support team within 48 hours of delivery to arrange an exchange.

Conditions for Returns and Exchanges

Please review the following conditions for returns and exchanges:

  • Items must be returned in their original condition, unused and undamaged.
  • Items must be returned with all original packaging, including any accessories or accompanying documentation.
  • Returns and exchanges must be initiated within 30 days of the delivery date.
  • Shipping charges for returns and exchanges are non-refundable.
  • Customers are responsible for return shipping costs, unless the item received was damaged or defective.
  • We recommend using a traceable shipping method to ensure the safe return of the item.


Once your return has been received and inspected, we will process your refund within 5 business days. Refunds will be issued to the original method of payment.

Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

Contact Us

If you have any questions or concerns regarding our returns and exchanges policy, please feel free to contact our customer support team. We are here to assist you.

Thank you for choosing Courtney Taylor for all your visual arts and design needs. We appreciate your business!

Kaspar Haffner
Great return policy! 👍
Oct 6, 2023